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Where is the Tukan located?
Centrally on 5th Avenue in the heart of Playa del Carmen, close to a variety of shops, restaurants, lounges, bars & entratainment. The city of Playa del Carmen is 45 minute car ride from the International Airport of Cancun
Where is Nina located?
Just one block away from 5th Avenue, at 6th street
Where is Moongate located
Centrally on 5th Avenue, just in front of Tukan
When is Check In & Check Out time at hotels?

Check In: 15:00

Check Out: 12:00

Upon availability there is possibillity to request a Late Check Out ($)

Where is the Beach Club located?

The beautiful Beach Club is at one of Playa del Carmen's best beaches, about 10 minutes walking distance from Tukan Hotel

A hourly free shuttle service from/to the hotel is also available (please ask at the reception for the transfer hours)

What does the Beach Club include?
The Beach Club includes beach loungers, palapas & in case of guest with AI Meal Plan drinks at the Beach Bar
What does the breakfast include?
The Breakfast Plan includes breakfast buffet in our restaurant La Ceiba with indoor air conditioned seating and outside seating. National non-alcoholic drinks are included. Also, all guests have free access to our private Beach Club area and the free shuttle service to/from the Beach Club according to the operation hours.
What does the Basic All Inclusive Plan include?

The Basic All Inclusive Plan includes breakfast, lunch & dinner buffet service in our restaurant La Ceiba with indoor air-conditioned seating and outside seating according to the below operating hours.

Breakfast buffet 07:00 - 11:00

Lunch buffet 12:00 - 17:00

Dinner buffet 18:00 - 22:00

Unlimited non-alcoholic and alcoholic drinks and house's wine (except Premium Meal Plan)

Bar in the buffet restaurant from 10:00 - 23:00

Beach Bar at Playa Tukan from 10:00 - 17:00

What does the Premium All Inclusive Plan include?

The Premium All Inclusive Plan includes 8 restaurants & bars and access to 2 beach clubs offering tis way an excellent and unique experience of Playa del Carmen

Restaurants & Bars

Unlimited non premium non-alcoholic and alcoholic drinks and house's wine

Unlimited access to La Ceiba Buffet Restaurant for breakfast, lunch & dinner

Unlimited access to Los Tulipanes Restaurant A-la-carte on the 5th Avenue from 07:00 till 22:30

Unlimited access to Legends Sports Bar & Grill on the 10th Avenue from 14:00 to 20:00

Unlimited access to the buffet Restaurant Albatros located at the Hotel Real Playa del Carmen

Unlimited access to the speciality dinner restaurant A-la-carte Maria's located at the Real Playa del Carmen from 19:00 - 23:00

Access to the Self-Service Snack Bar Club 24 hrs. All Inclusive located at the Hotel Real Playa del Carmen

Access to La Ceiba Bar from 10:00 to 23:00

Access to Living Bar on 5th Avenue from 10:00 to 24:00

Access to Legends Bar from 14:00 to 20:00

Access to the Lobby Bar located at Hotel Real Playa del Carmen from 11:00 to 01:00

Beach Bar at Playa Tukan from 10:00 to 17:00

Beach Bar at Trade Winds from 10:00 to 17:00
Where is La Ceiba Restaurant located and what does it offer?

La Ceiba is located on 14th street between 10th & 15th Av. on one side of the Tukan Hotel, just a few steps from the reception and the main building of the hotel. The buffet offers air-conditioned inside sitting and outside seating and service for breakfast, lunch & dinner
Where is Tulipanes Restaurant and what does it offer?

Is located on 5th Avenue just in front of the Tukan Hotel in the heart of Playa del Carmen, offering delicious A-la-carte national & international dishes from 7:00 to 22:00
Where is Living Bar located and what does it offer?

Living bar is located on 5th Avenue just in front of the Tukan Hotel offering all kind of drinks, coffee, tea and a variety of snacks
Where is Legends Sports Bar & Grill located and what does it offer?

Legends Sport Bar and Grill is located on 16th Street (Calle 16) in between 10th and 15th Avenue in front of one of the annexes of the Tukan Hotel & Beach Club just one block from the famous 5th Avenue. Enjoy the extensive menu and variety of drinks for singles, couples, friends and the entire family. It is your ultimate place to watch any major sporting event on one of our eight LCD 50” TV´S or High-Definition Big Screens with air conditioned and outside seating.
What are the opening hours of each restaurant?

La Ceiba 7:00 - 22:00

Tulipanes 7:00 - 22:00

Legends Sports Bar & Grill 11:00 - 1:00

Albatros (at Real Playa del Carmen) 7:00 - 22:00

Marias (at Real Playa del Carmen) 19:00 - 22:00
Does the hotel has a pool?

Yes, the hotel has a main pool and a smaller pool in one of our annexes. The hotel also counts with a jacuzzi
Does the hotel has elevators?

No. The hotel does not count with elevators
Where can I buy a different meal plan or room upgrade?

Please contact concierge or our reception staff for the information and details
What credit cards are accepted at the hotel?

MasterCard, Visa, American Express
Why choose Tukan Hotels

Free WiFi internet access in all hotel instalations

Free access to one of the best Beach Clubs in Playa del Carmen (private area inside the Kool Beach Club)

Free use of beach loungers and palapas included at the Beach Club

Free shuttle service from/to the Beach Club

Free parking (only Tukan and Moongate; subject to availability)

10% discount in the hotel restaurants being a hotel guest